Got a question? These answers might help.
How do I list an item?
SignUp and follow these instructions: www.rehomedclothing.com/create-a-listing
Do I have to pay to list an item?
LAUNCH SPECIAL - For the first 3 months after official launch of ReHomed, selling commission will be %0. It costs nothing to list an item. When you make a sale, the buyer pays you your listed price less 10% ReHomed commission (after Launch Period ends). Not bad for something that was destined to live it's life in your wardrobe, or be donated to a charity bin, and potentially thrown out anyway. Shipping is paid for by the Buyer, so you are not out of pocket for that.
How do I get paid?
We have made ReHomed a very secure marketplace for Sellers and Buyers by making the only payment option via Stripe/Credit Card. Even if a Buyer is local and picking up, they still make payment through the ReHomed App. A Buyer makes payment to the Seller through the ReHomed Stripe payment gateway. No Cash. Whilst it’s tempting to receive cash, it can create issues on the ReHomed App, and you won't get reviewed. Don’t risk it. The payment amount is released when the Buyer confirms receipt of the item. Once the Buyer clicks ‘Received’, the money is released to the Seller, less ReHomed 10% commission.
How do I price my item?
General rule of thumb is 50% of New Price if it’s still fairly new, 20% of New Price if it’s obviously used, and 10% if well-worn but still saleable. Of course, there are other factors like some Designer items that will get close to New Price, or even more if they are no longer available and highly sought after. Delivery cost will be paid by the Buyer, on top of your price. Of course, what you set your price at is entirely up to you. Check out our Sales Tips > https://www.rehomedclothing.com/selling-tips Of course, there are other factors like some Designer items that will get close to New Price, or even more if they are no longer available and highly sought after. Delivery cost will be paid by the Buyer, on top of your price. Of course, what you set your price at is entirely up to you. Check out our Sales Tips > https://www.rehomedclothing.com/selling-tips
How do I finalise my sale?
The Buyer pays for your item. Pack ups your order and post it to the buyer. Advise the buyer via Chat of the Tracking Number. If your buyer selected "Pickup", then Chat with your buyer to determine a convenient time for them to collect it. If your buyer selected Mail, you now must go to the Post Office to send your item. Sending via Mail. Seller sends the item through Tracked mail. Seller adds the Tracking number to the App so Buyer can track their goods. Buyer receives the goods and accepts delivery as received on the App. Seller gets paid. Buyer leaves Seller a review. Delivery tracking is easy. Once the order has been received, your payment is released.
Can I return a purchase?
No. Purchases are firm, no return, as they are second hand goods from private sellers. You can however re-list the item if you decide you do not want it.
How do I get reviews?
It is important to get reviews as they build trust with Buyers. Buyers give Sellers reviews when the sale is finalised. The more detail and filters you select, the more accurate the Buyers search will be. they will have a better experience form you.
I forgot my password.
Ensure that you have toggled to the "Login" tab Tap on "Forgot Password" under the LOGIN button. Enter your registered email address and an email will be generated to you, consisting of a link for you to choose a new password
Who pays for shipping of the item?
The buyer pays shipping. When you list an item you will enter "Flat Rate Shipping". Buy a Pre-Paid Satchel from Australia Post to send your item. We have listed the size and cost of the satchels on our website: https://www.rehomedclothing.com/shipping